Davines Oi Hair Butter

Refund Policy for Online Purchases
Please choose carefully as we do not refund unless your items are faulty.

We are happy to exchange your items at our salon at 113 King Street Pukekohe within 7 days of the date you received your order, with proof of purchase, providing the items are in their original condition. 

If the items are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. 

If you cannot get to our salon and need to return a faulty item please contact us via email haircolab@icloud.com and we will arrange return postage. 

Can I return a gift I received? 
You can exchange a gift providing you return it within 7 days of the date you received your item and you have the original receipt.

Can I exchange an item? 
We are happy to exchange your goods within 7 days of you receiving your item, with proof of purchase, providing the goods are in their original condition.

How do I return an item?
Goods bought online can be returned by post or at our salon at 113 King Street Pukekohe.

ITEMS RETURNED THAT ARE NOT IN ORIGINAL CONDITION OR OUTSIDE THE 7 DAY TIMEFRAME.

Unfortunately, with the exception of faulty items, we are unable to accept items returned that are not in their original condition or returned after 7 days of you receiving your item. Our customer services team will contact the purchaser to discuss if you would like the items to be returned to you. Any items returned under these circumstances may incur a cost to get the items to you and we will discuss this with you when our customer services team make contact to return the items to you.

Original condition includes having all tags, packaging, etc returned with the items.

Hair CoLAB only stock genuine haircare products, from reputable and globally renowned brands. 

Online order:

• FREE delivery throughout New Zealand for all orders over $50. 
• All orders require a signature upon delivery, however, you can log onto NZ Post and select to have your parcel redirected or left without a signature.
• Parcel delivery is Monday to Friday only, with expected delivery within 5 working days.
• Dangerous goods such as aerosols cannot be delivered to P.O box address and will take 5 - 7 working days for delivery.

 

Purchasing from Hair CoLAB online.

Hair CoLAB Limited gives customers convenient, quick, easy and secure shopping.

We are a New Zealand owned and operated business. All prices are in New Zealand dollars (NZ$) and other than in New Zealand, exclude local taxes. 

All prices are correct at time of publication; however we reserve the right to alter prices for any reason.

The name that appears on your credit card statement will be Hair CoLAB Limited.

 

Customer Services Contact Details

Please email any questions or feedback to: haircolab@icloud.com